Privacy policy

We take your privacy and the privacy of your loved ones very seriously. That is why we pay special attention to the care of your data.

altosdemondariz.com makes this Privacy Policy available to users, with the aim of providing information about how we treat your personal data and protect your privacy and information.

altosdemondariz.com asks users to take a few minutes to read our Privacy Policy carefully.

Introduction

This Privacy Policy applies to the Altos de Mondariz website, made available to the public at the URL https://altosdemondariz.com, as well as to the interactions that the user carries out with ALBORAM SOLUCIONES S.L. through the aforementioned website.

This Privacy Policy may be modified when necessary. In case of modifications, we will inform you through the website or by other means, so that you can be aware of the new Privacy conditions. The fact of continuing to use the functionalities made available by https://altosdemondariz.com after having notified you of the aforementioned modifications will mean that you agree with them, except for those cases in which your express consent is necessary.

Who is responsible of the processing of your personal data?

The entity responsible for the processing of personal data is ALBORAM SOLUCIONES SL (hereinafter, ALBORAM), with tax identification number B09936675 and registered office at calle Algete , nº 17, 28120 Madrid.

In order to guarantee the appropriate management of the processing of your personal data, Alboram has designated a Data Protection Delegate, to whom you can contact to resolve any questions you may have, and who can be contacted at the following e-mail address: info@altodemondariz.com

For what purpose do we process your personal data?

The personal data provided by the user through this website may be processed by ALBORAM for the following purposes:

1. Contact: To manage the data of users who contact ALBORAM through the contact channels made available through the website losaltosdemondariz.com, either by means of the contact form, by telephone call, by sending e-mails by the user, or by any other means.
   Likewise, your data will be processed for the purpose of maintaining contact between the parties, providing customer or user services and managing the queries you send us through the channels provided for this purpose on the website.

ALBORAM may also process, for the same purposes, the data of users who have contacted ALBORAM through the communication channels set up by ALBORAM other than the website (e.g. contact at a sales stand).

1. Advertising of ALBORAM’s own products and services (commercial communications): ALBORAM may process users’ data in order to send them advertising or promotional information that may be of interest to them relating to ALBORAM’s own products or services, which may include sending them information relating to a specific property development in which the user is interested, as well as sending them information relating to other property developments managed by ALBORAM.
   ALBORAM informs you that the aforementioned information may be sent by postal, telephone or electronic methods (e-mail, SMS, messaging and other means of electronic communication).

ALBORAM informs you that, in order to optimise and introduce improvements in the information sent to you, as well as to offer you suitable information in accordance with your needs, it may carry out profile evaluations and apply segmentation techniques, exclusively with internal data, prior to sending advertising and commercial communications.

You may object at any time to the purpose of processing that involves sending commercial communications by ALBORAM using the channels provided for this purpose by ALBORAM, as detailed in the section What are your rights regarding your personal data?

What data is processed by ALBORAM and from what sources is it obtained?

The data that ALBORAM processes comes from the following sources:

Data provided by the user, through the completion of the forms made available by ALBORAM or by any other means by which the user enters into communication with ALBORAM.
Data generated as a result of the development, processing and management of the relationship established between the user and ALBORAM.
ALBORAM may process personal data of the following types:

Identifying data (e.g. name and surname, e-mail address, telephone number, postal address, IP address, etc.).
Data on personal characteristics and social circumstances (e.g. marital status, number of children, characteristics of your current home, etc.).

What is the legal entitlement for ALBORAM to process your data?

ALBORAM processes your personal data in accordance with the following legal bases:

The processing of your data for the purpose of “Contact” is based on the management and processing of the legal relationship entered into between the user and ALBORAM, i.e. the management of your own request, the maintenance of contact between the parties and, where appropriate, the provision of the service that the user had requested.
The processing of your data for the purpose of “Advertising ALBORAM’s own products and services” is based on your consent.

Who is your data communicated to?

ALBORAM informs users that the processing of personal data described and informed in this Privacy Policy does not imply, under any circumstances, the communication or transfer of your data by ALBORAM to third parties.

How long will we keep your data?

ALBORAM will keep your personal data for the time necessary to provide the requested service and/or to achieve the intended purpose of the processing.

Subsequently, provided that the user has not exercised their right to erasure, their data will be kept for the legal periods applicable in each case, taking into account the type of data and the purpose of the processing.

In any case, the user may request detailed information on the data retention periods applied in ALBORAM by contacting our Data Protection Delegate, who can be contacted at info@altosdemondariz.com.

What personal data must you provide us with in each case?

ALBORAM informs users that, when personal data are collected through a form made available through our website, it will be necessary for the user to provide at least those data marked with an asterisk (*). In the event of not providing at least such data, considered necessary, ALBORAM will not be able to manage the provision of the service or attend to the user’s query or request.

What do you have to guarantee when providing your personal data?

The user guarantees that the data provided is true, accurate, complete and up to date, and is responsible for any direct or indirect damage or harm that may be caused as a result of non-compliance with this obligation.

In the event that the user provides data belonging to a third party, he/she guarantees that he/she has informed said third party of all the aspects contained in this Privacy Policy and obtained their consent to provide us with their data for the purpose of the processing in question. All of this, prior to the provision of data by a third party through our website.

ALBORAM informs you that, in order to provide your personal data, in any way, through our website, you must be over 16 years of age. The user who provides data to URBAS through this website declares and guarantees to be over 16 years of age, taking full responsibility for this declaration.

What measures do we take to protect your personal data?

In response to ALBORAM’s concern to guarantee the security and confidentiality of your data, the required levels of security have been adopted for the protection of personal data and the technical means within its reach have been installed to avoid the loss, misuse, alteration, unauthorised access and theft of the personal data provided through the present web page. In any case, you should bear in mind that security measures on the Internet are not impregnable.

What are your rights over your personal data?

ALBORAM informs you that you have the right to obtain confirmation as to whether or not we are processing personal data concerning you.

Likewise, ALBORAM informs you that you have the following rights over your personal data:

• Access your data: You have the right to access your data in order to know what personal data we are processing concerning you.

• Request rectification or deletion of your data: Under certain circumstances, you have the right to rectify any personal data that you consider inaccurate and that concerns you and that is being processed by URBAS, as well as the right to request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

• To request the limitation of the processing of your data: In certain circumstances, you have the right to ask us to limit the processing of your data, in which case we inform you that we will only keep the data for which you have requested limitation of processing for the exercise or defence of claims.

• To the portability of your data: In certain circumstances, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format, as well as to have it transferred by ALBORAM to another data controller.

• Object to the processing of your data: In certain circumstances and for reasons related to your particular situation, you have the right to object to the processing of your data in which case, we will stop processing it unless we have to continue to do so for legitimate reasons or for the exercise or defence of possible claims.

We also remind you that you have the right to object, at any time, to the sending of advertising for ALBORAM’s own products and services, as well as to withdraw any of the consents you may have given for the processing of your data, without this affecting the lawfulness of the processing based on the consent prior to its withdrawal.

ALBORAM informs you that you may exercise your rights over your personal data by writing to ALBORAM, with the reference “Exercise of customer rights”, and which must be accompanied by a copy of your DNI, NIE, Passport or equivalent document, on both sides, in order to prove your identity.

You may send your requests to any of the following addresses:

• ALBORAM, S.A. Calle Algete, Nº 17, 28020 Madrid.
• info@altosdemondariz.com

ALBORAM will provide you with the requested information within a maximum period of 1 month from receipt of the request, although we inform you that this period may be extended by a further 2 months in view of the complexity and number of requests

• Finally, ALBORAM informs you that you may file a complaint with the competent Data Protection Control Authority, which in Spain is the Spanish Data Protection Agency (www.agpd.es). However, in the first instance, you may file a complaint with our Data Protection Delegate(info@altosdemondariz.com), who will resolve your complaint within a maximum period of two months.